B2C Customer Experience Platform 

Benchmark customer experience at every point along the customer journey. 

Improve B2C Customer Experience Through Real-Time AI-Enhanced Actionable Insights.

See the world through your customers eyes along with B2C Industry Benchmarks.

  • Use our professional B2C customer experience methodologies. 

  • Create additional quantitative and qualitative questions specific to your company.

  • Theme everything to perfectly fit your brand guidelines. 

  • Publish it across every touchpoint globally after mapping your organisation hiierarchically.

  • Launch URLs, QR Codes across every physical and virtual touchpoint. 

  • Create role-based secure log ins for upper management, managers, executives and front-liners. 

  • Gain real-time insights delivered to all your key people.

  • Proactively reach out to customers via email and social media channels.

  • Get one version of the truth on one dashboard with multiple functionalities for everyone.

Everything B2C Customer Experience On One Platform.

You can't afford to ignore  or not be aware of your customers’ opinions. It's dangerous not to be in the know. Our B2C Customer Experience  platform enables you to have full-scale control over your customers’ experience to compete in a new hyper-competitive B2C world of omni channel . 

Capture Omni-Channel  Customer Experience  Data

  • Engage customers across every channel.

  • Web intercepts, mobile feedback, social  feedback, IoT devices, websites, emails, etc.

  • Combine feedback from every touchpoint.

  • Enable front lines employees too to share ideas and suggestions for improvements.

360 View Of Every Customer

  • Get a complete profile of every customer.

  • Gain deep insights  into each customer segment.

  • Predict behaviour.

  • Identify areas for improvement.

Realtime AI -Enhanced Reports & Analytics

  • Leverage a wide range of analytics and insights.

  • Give real-time insights fast  to various role-based stakeholders to act on.

  • Combine feedback from every touchpoint.

  • Enable front lines employees too to share ideas and suggestions for improvements.

Think  & Act Faster To Capture Customer Value

  • Turn detractors into promoters.

  • Ensure customer issues are being efficiently handled. 

  • Identify commonality of issues  to be addressed as a priority.

AI Powered  Customer Experience

  • Uncover hidden meaning in vast amounts of customer experience data from every online and offline  retail channel.

  • AI-enhanced qualitative data with consensus, sentiments, silent minority, text  analysis, associated keywords, theming, clusters, summary  and more.

  • AI-enhanced qualitative data benchmarking within your organisation, against your sub-industry, industry for choice and rating questions.

Fun, Interactive & Innovative

  • Image and video choice options.

  • Voice recording and check-ins for validations.

  • Embed background gifs and videos for a more interactive experience.

  • Direct social media propagation.

  • Turn feedback into revenue generating marketing opportunities.  

  • Incentivise adoption though rewards and include terms and conditions along with how to claim rewards. 

Our B2C Customer Experience Platform is responsive on modern browser and devices, without the need to download any app.

About CusJo

Serving clients globally via representatives in  21 countries, CusJo helps enterprises get real-time experience management benchmarks through surveys. We assist you confidently innovate your employee, customer, product, brand and market experience on the world's most innovative enterprise survey platform - loved by our customers and you.

We're unique because our Software-as-a-Service (SaaS) platform:

a) Has the world’s 1st AI Consensus Engine (ACE), which does 3 months worth of  qualitative data analysis in a few seconds.

b) Provides you with more than 150 customisable professional templates to get started immediately.

c) Is available in 106 languages, so you can engage your audience globally and use our AI engine to do real-time translations.

d) Allows you to map and benchmark employee, customer and market research experience in realtime and get automated AI reports.

You can also use our ACE for your live QnA sessions at your town halls, meetings, conferences, conventions and even national conversations. Never again will your audience have to vote questions and answers up or down, as our ACE will do it in real-time for you.

So, contact us through any one of the countries below, to customise an experience management survey solution, regardless of where in the world you are.

Contact Us Internationally

ASIA

  Singapore  Malaysia  Indonesia  Thailand  Vietnam  Brunei  Laos  Cambodia  Philippines  Myanmar  China  India  Japan

 

EUROPE

  United Kingdom  Germany  France  Italy

THE AMERICAS

  United States  Brazil  Canada

THE MIDDLE EAST

  UAE

OCEANIA

  Australia  New Zealand

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