B2B Customer Experience Platform 

Build trusted business relationships. Track performance across all B2B relationships. Benchmark B2B customer experience against your direct competitors.

Get Real-Time B2B Customer Experience Benchmarks & Predict Revenue Performance

See the world through your customers eyes along with B2B Industry Benchmarks.

  • Use our professional B2B customer experience methodologies. 

  • Create additional quantitative and qualitative questions specific to your company.

  • Theme everything to perfectly fit your brand guidelines. 

  • Publish it across every touchpoint globally after mapping your organisation hierarchically.

  • Launch URLs, QR Codes across every stage of your sales cycle.

  • Create role-based secure log ins for upper management, managers, executives across your operational life cycle.

  • Gain real-time insights delivered to all your key people.

  • Proactively reach out to customers via emails and messaging apps.

  • Get one version of the truth on one dashboard with multiple functionalities for everyone.

Save at risk B2B accounts and increase revenue for healthy accounts.

You can't afford to not be aware of your customers’ opinions. So you need to invite it at every stage of interaction. Our B2B Customer Experience platform enables you to have full-scale control over your customers’ experience to compete in a new hyper-competitive B2B world where revenue and profitability is everything.

The Account Experience Management  Your Need

  • Get feedback from key stakeholders across every touchpoint (pre-sales, sales, on-boarding, service, delivery, follow up and more)

  • Get a pulse of every B2B account

  • Real-time issues and opportunities identification

  • Take proactive action

  • Save at risk accounts and increase revenue for healthy accounts

A 360 View Across The Entire B2B Customer Journey

  • Get a complete profile of every customer.

  • Gain deep insights  into each customer segment.

  • Predict behaviour.

  • Identify areas for improvement.

Realtime AI -Enhanced B2B Feedback Analytics

  • Leverage machine learning and deep analytics to predict churn and identify key trends, cross-selling and up-selling opportunities

  • Allow key stakeholders real-time access to analytics for better customer intimacy

Act Smarter & Capture Uncapitalised Customer Value

  • Turn points of detractions into reasons for promotions

  • Know the consensus in issues and prioritise their address

  • Apply filters, do cross analysis and discover root causes of successes and failures

AI Powered  B2B Customer Experience

  • Uncover hidden meaning in vast amounts of B2B customer experience data from pre-sales to follow-on.

  • AI-enhanced qualitative data with consensus, sentiments, silent minority, text  analysis, associated keywords, theming, clusters, summary  and more.

  • AI-enhanced qualitative data benchmarking within your organisation, against your sub-industry, industry for choice and rating questions.

Make B2B Fun, Interactive & Innovative Like Never Before

  • Image and video choice options.

  • Voice recording and check-ins for validations.

  • Embed background gifs and videos for a more interactive experience.

  • Direct social media propagation.

  • Turn feedback into revenue generating marketing opportunities.  

  • Incentivise adoption though rewards and include terms and conditions along with how to claim rewards. 

Our B2C Customer Experience Platform is responsive on modern browser and devices, without the need to download any app.

About CusJo

Serving clients globally via representatives in  21 countries, CusJo helps enterprises get real-time experience management benchmarks through surveys. We assist you confidently innovate your employee, customer, product, brand and market experience on the world's most innovative enterprise survey platform - loved by our customers and you.

We're unique because our Software-as-a-Service (SaaS) platform:

a) Has the world’s 1st AI Consensus Engine (ACE), which does 3 months worth of  qualitative data analysis in a few seconds.

b) Provides you with more than 150 customisable professional templates to get started immediately.

c) Is available in 106 languages, so you can engage your audience globally and use our AI engine to do real-time translations.

d) Allows you to map and benchmark employee, customer and market research experience in realtime and get automated AI reports.

You can also use our ACE for your live QnA sessions at your town halls, meetings, conferences, conventions and even national conversations. Never again will your audience have to vote questions and answers up or down, as our ACE will do it in real-time for you.

So, contact us through any one of the countries below, to customise an experience management survey solution, regardless of where in the world you are.

Contact Us Internationally

ASIA

  Singapore  Malaysia  Indonesia  Thailand  Vietnam  Brunei  Laos  Cambodia  Philippines  Myanmar  China  India  Japan

 

EUROPE

  United Kingdom  Germany  France  Italy

THE AMERICAS

  United States  Brazil  Canada

THE MIDDLE EAST

  UAE

OCEANIA

  Australia  New Zealand

Email

  • Twitter - Get CusJo

© 2020 CusJo.com All Rights Reserved | Privacy | Terms | GDPR